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HealthWyse is growing!
Join a successful, dynamic team.
Since 1998, HealthWyse has been a leading provider of clinical and financial software solutions designed specifically to meet the evolving needs of home care, hospice and private duty agencies. HealthWyse offers a web-accessible solution that ensures data integrity while reducing the IT burden on client agencies.
We are always looking for dynamic, passionate professionals to join the team. Please forward your resume and cover letter.
Current Openings
- Account Manager
- Financial Implementation Specialist
- Senior Software Engineer
- Technical Customer Care Specialist
- Financial Application Specialist
Job Description: Account Manager
Location: Wilmington, MA
Job Summary:
This position is responsible for managing the relationships with our customers, many of whom are leading healthcare providers in Certified Home Health, Hospice and Private Duty. The Account Manager will be responsible for the long-term health of our relationship with the senior leadership of the institution (CxO-level), as measured by customer satisfaction levels as well as broad-adoption of our solutions within the agency.
As a new role within HealthWyse, this individual will play an important role in shaping the overall customer relationship and customer satisfaction culture within HealthWyse. An Account Manager is required to leverage their strong business and customer communications experience to ensure customer needs are satisfied in a timely manner.
Account Managers are measured on their ability to establish and maintain successful relationships at customer sites.
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Job Functions:
- Accountable for all aspects of the HealthWyse relationship throughout the customer lifecycle from sales, solution deployment, ongoing support and new solutions sales
- Establish a customer reference program and identifying customer sites to participate
- Build deep understanding of the customer environment, including key influencers and decision makers and business challenges, clinical and IT goals and how HealthWyse solutions could solve these problems
- Develop strategic account plans to inform HealthWyse stakeholders of specific activities and business goals of all our customer relationships
- Drive resolution of customer issues that may span business groups within HealthWyse
- Monitor and take action on customer satisfaction through periodic, qualitative and quantitative measurement
- Drive customer engagement and participation in product development efforts and user groups
- Maintain up to date knowledge of HealthWyse software application capabilities
- Provide product usability and customer requested features to the product management and development teams
Requirements:
- 5-7 years of customer-facing, senior executive relationship management experience in sales, customer account management or business development
- Experience with clinical environments, enterprise software in the Certified Home Health, Hospice and Private Duty industry, and healthcare application software is strongly preferred
- Bachelor’s degree or equivalent; clinical degree or Home Care Administration preferred
- Demonstrated ability to influence both internal and external stakeholders
- Exceptional written and verbal communication skills with both technical and non-technical audiences
- Strong relationship building skills
- Strong attention to detail and follow-through skills
- Customer-focused with a sense of urgency and a passion for excellence
- Must have demonstrated success multi-tasking and prioritizing based on business demands
- Must be willing to travel 50% of the time
Job Description: Financial Implementation Specialist
Location: Wilmington, MA
Reports to Customer Care Team Leader
Job Summary:
This position is responsible for documenting the necessary configurations for new customers and implementations. Working in concert with the Project Manager and the HealthWyse and customer project teams the Implementation Specialist will identify best practice and recommend a configuration leveraging standard existing functionality. The Implementation Specialist will identify and document any functional requirements not met by available software and work with the Project Manager and Product Managers to determine the need for and priority of development intervention.
The Implementation Specialists are measured on their ability to document and develop configurations within HealthWyse solutions.
Requirements:
- Bachelor's degree in related field: BS in Nursing or similar clinical experience, IT, Accounting or Engineering
- Experience with clinical environments, enterprise software in the Certified Home Health, Hospice and Private Duty industry, and healthcare application software is strongly preferred
- Strong analytic and problem solving abilities
- Demonstrated ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
- Strong attention to detail and follow-through skills
- Exceptional written and verbal communication skills with both technical and non-technical audiences
- Ability to succeed in fast-paced, startup environment
- Willingness to travel nationally 50%
Functions:
- Lead the application design, solution testing, and serve as the primary contact for the Project Manager in developing and executing proposed configurations for area of expertise
- Work with customer through a consultative approach to support process change resulting from solution functionality by using relationship building skills to develop trust and rapport with clients
- Develop and maintain customer facing configuration documents and processes in support of implementation and on-going use requirements
- Work with multidisciplinary project teams, ensure that solutions reflect best practices and increase patient safety
- Exercise good judgment in escalating issues either internally or with the customer
- Maintain up to date knowledge of HealthWyse software application capabilities
- Provide product usability and customer requested features to the product management and development teams
Job Description: Senior Software Engineer—Web and Mobile Applications
Location: Wilmington, MA
Job Summary:
How often do you get to write an enterprise application suite from scratch?! We are at the very beginning of the migration our well-established product line to a new set of technologies. We are working with best-of-breed open source layers to build a modern application server suite to support our web applications, mobile applications and external system integrations.
Your experience with Java, Spring, Hibernate, JQuery, TwitterBS, Angular, etc. will be a great addition to our web development team. Your experience building Android or cross-platform mobile applications could also be a great addition.
A software engineer joining this talented team has the opportunity to work with a modern software development framework in a dynamic, fast-paced environment.
Key Responsibilities
- Bachelor's or Master's degree in the computer science or related field
- At least 5 years experience developing large-scale enterprise systems
- Ability to solve problems quickly and completely
- A solid understanding of networking/distributed computing environment concepts
- Possess excellent communication skills, with an emphasis on verbal and written communication
- Ability to multi-task and stay organized in a dynamic work environment
- Possess a positive attitude
- Expert knowledge of data structures
- Expert knowledge of maintaining and debugging live software systems
- Significant experience with Java, Hibernate & Swing is HIGHLY desired
- Experience with JQuery, TwitterBS, Angular, Compass – also desired
Functions
- Designs and codes superior technical solutions
- Easily recognizes system deficiencies and implements effective solutions
- Communicates and enforces coding standards
- Reviews work of team
- Understands complex database concepts as well as the implications of different database designs
- Understands the use of XML
- Creates well designed, reusable objects
- Understands the benefits of the various design methodologies and object oriented environments
- Facilitates effective team interaction
Job Description: Technical Customer Care Specialist
Location: Wilmington, MA
Job Summary:
This position is responsible for end user support of HealthWyse software applications serving customers in the Home Health, Hospice and Private Duty markets. The CCS provides complex support to clients via phone, email, and web based solutions remotely, no work is provided at the customer’s site. They must possess a deep understanding of the organization's products and services, and may provide guidance to less experienced personnel. The CCS must have a knowledge of concepts, practices, and procedures within a particular field. They must be familiar with a variety of the field's concepts, practices, and procedures relying on experience and judgment to plan and accomplish goals. The CCS performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. This position reports to the Customer Care Manager.
Key Responsibilities
- Analyze and resolve complex issues while working independently and with other members of the team.
- Find creative solutions to unique problems.
- Document troubleshooting and problem resolution steps, as necessary.
- Provide internal feedback to Product Development to resolve issues, and/or enhance product design based on customer feedback.
- Document software bug and incident reports and develop internal knowledgebase for future reference.
- Analyze and report customer support trends using web based software tools.
- Provide direct technical support to our customers for HealthWyse solutions.
- Strong knowledge of relational databases, and ability to perform ad-hoc SQL queries.
- Working knowledge of web development technologies (Apache Tomcat/JSP/HTML/XML/JavaScript/HTTP).
- Hands-on experiencing troubleshooting performance related issues in complex, distributed environments (application, database, network).
Qualifications
- 3 years of customer-facing experience in the field, or related area.
- Experience with clinical environments, enterprise software in the Certified Home Health, Hospice and Private Duty industry, and healthcare application software is a plus.
- Bachelor’s degree or equivalent in a related field.
- Exceptional written and verbal communication skills with both technical and non-technical audiences.
- Strong attention to detail and follow-through skills.
- Customer-focused with a sense of urgency and a passion for excellence.
- Must have demonstrated success multi-tasking and prioritizing based on business demands in a fast paced environment.
Job Description: Financial Application Specialist
Location: Wilmington, MA
Job Summary:
The Financial Application Specialist is responsible for support of HealthWyse Financial Applications serving customers in the Home Health, Hospice and Private Duty markets. As a member of the Customer Care team, you will work closely with other members of Customer Care, Technical Support, Product Management, Software Development and Sales teams to ensure that customer issues are recognized, investigated and aggressively worked through resolution, including communication to the customer and internal documentation for future reference. This position requires day-to-day management of the customer relationship, and will involve direct telephone interaction with our customers.
Key Responsibilities
- Provide customer support for Healthwyse Financial Applications, including insurance claims processing, invoicing, billing, cash remittance and collections for Home Health, Hospice and Private Duty agencies.
- Analyze and resolve financial and billing related issues while working independently and with other members of the team.
- Provide internal feedback to Product Management to resolve issues, and/or enhance product design based on customer feedback.
- Document software bug and incident reports and develop internal knowledgebase for future reference.
- Analyze and report customer support trends using web based software tools.
- Provide input to Product Management for the development of training and implementation tools and materials.
Qualifications
- Bachelor’s degree or equivalent, with knowledge in health care billing
- Excellent written and verbal communications skills
- A track record of success in software support
- Strong problem solving and time management skills
- Strong customer interface skills, with a sense of urgency and a passion for excellence
- High energy level and a willingness to go the extra mile
- Ability to work autonomously and exhibit excellent judgment
- Ability to work cooperatively as part of a team
- A strong desire to learn and expand their knowledge with an interest in career growth